If you are responsible for managing field technicians, then here's the
course you've been waiting for. William Pollock, President of
Strategies for Growth
and a long time author and lecturer on building effective service organizations
has set out the key principles and practical strategies that your technicians
need to know in order to improve their customer skills and build real
customer loyalty.
The course teaches how to distinguish great service from good and poor
service and effective ways to move away from the latter. It also teaches
how to understand your customer's needs, and how to build the channels
of communication that will lead to a true partnership between you. It
also provides vital and practical techniques making unhappy customers
happy, and happy customers loyal ones, and much, much more.
Managing the Customer Relationship includes tutorials, interactive exercises, quizzes and a Study Guide as well as valuable offline
exercises that service managers can use to work directly with their field
technician teams on improving skills.
Our Courses are Fully Guaranteed! |
"I've been searching for a good way to teach my service techs better customer skills for years, but I hadn't found anything until now. Thanks for filling a void!"
M.R.P.
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